Please choose carefully as we do not offer replacements or refunds on items unless they were damaged in transit or an error occurred with the order. If there is a problem, you are required to contact us within 48 hours of receiving the goods and we will address the issue promptly to decide if a replacement, if achievable or refund is required. When making a claim you will be required to supply your order/invoice number and describe accurately the problem you have encountered with the products. At Designer Candy’s sole discretion, you may be required to provide evidence (e.g. a photo) and/or return the goods in question to Designer Candy.
Due to the handmade nature of our products, please be aware that the colours, shapes, designs, flavour, and appearance can vary with each batch of candy product made, even though every effort is made to keep the products as uniform as possible. We do not accept any liability if these changes occur and we will not accept the return of any goods due to these types of product variations. If there has been an error made with your order which is not due to product variation, or your products delivered differ from your Order Confirmation, we will replace any items with errors where achievable. If this is no longer achievable, a refund will be issued by cheque, EFT, or PayPal.
Do not sign with the courier until you have checked all goods are not damaged. If there are any items damaged in transit, send the package back to us and we will replace any damaged or broken items. If you sign, the insurance from Fastway Couriers is void, the goods become your responsibility, and we will not be liable for replacing any damaged or broken items. Insurance is already included in the normal shipping price for Fastway Couriers.
If you instruct Designer Candy to deliver the goods without your signature and give authority to leave, you take full responsibility for the condition of the goods. Designer Candy will not be responsible for the condition of your goods.
If your order is being sent by Australia Post, we recommend purchasing the optional insurance, up to the value amount of your goods ordered. If you do not purchase the insurance (extra charge on top of the normal shipping price), we are unable to make a claim to Australia Post for the damaged or broken items, and Designer Candy will not be liable for replacing any damaged or broken items.
